How to Update Your Prepaid Token Meter: A Step-by-Step Guide

In order to maintain seamless operations and continuous service for its customers, Kenya Power has released a crucial update for prepaid token meters. This update procedure is easy to follow and only requires a few quick steps to finish. What you should know is as follows:

Receiving the Update Code

There are two primary ways you might receive the necessary update codes:

1. When You Purchase New Tokens:

Upon buying new tokens, the update code will be sent to you via SMS along with your tokens.

2. Direct SMS from Kenya Power:

Alternatively, Kenya Power may send an SMS directly to your phone with the update code.

Steps to Update Your Prepaid Token Meter

Once you receive the codes, follow these steps to update your meter:

1. Enter the Reset Code: The first code you receive is the reset code. Enter this code into your token meter and press 'Enter.' This step is crucial as it resets the meter in preparation for the update.

2. Enter the Update Code: Next, input the second code, which is the update code, into your prepaid token meter and press 'Enter.' This will apply the update to your meter.

3. Completion: After entering both codes, the process is complete. Your prepaid meter is now updated and ready to accept new tokens without any issues.

Why the Update is Necessary

As part of its continuous efforts to improve the effectiveness and dependability of its services, Kenya Power is providing this update. Customers may make sure their prepaid token meters are operating at their best and prevent any potential disruptions by updating them.

Additional Information

It's recommended to get in touch with Kenya Power's customer support if you don't receive the update codes when buying tokens or via SMS. Maintaining current contact details with Kenya Power will also guarantee that you get any required correspondences on time.

Final Note

For continuous power supply, you must maintain an updated prepaid token meter. To make sure your meter is current and operational, adhere to the preceding instructions. Kenya Power's customer service is available to assist with any further needs.